Return & Exchange Policy

Our Commitment

At Regal Collection, every product is handcrafted to order. We take quality seriously and want you to be fully satisfied with your purchase. If something is not right, we are here to help.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The product arrived damaged or broken during delivery
• You received the wrong item
• There is a manufacturing defect (e.g. chipped acrylic, faded engraving)

Non-Returnable Items

• Custom / personalised orders — items engraved with a name, date, or custom design cannot be returned unless defective
• Items that have been used or show signs of wear
• Items returned without prior approval

How to Request a Return

1. Contact us on WhatsApp within 7 days of delivery
2. Send your order number and clear photos of the issue
3. We will review and respond within 24 hours
4. If approved, we will arrange a pickup or ask you to ship the item back

Refund Process

Since all orders are Cash on Delivery, refunds are processed as:

• Replacement — we send a new item at no extra cost (preferred)
• Store credit — applied to your next order
• Bank transfer — processed within 3–5 business days for confirmed defects

Delivery Damage Claims

If your order arrives visibly damaged, please take photos of the parcel and product before opening fully. This helps us file a claim with the courier. Contact us immediately — do not refuse the parcel as that may complicate the process.