Privacy Policy

For any privacy-related questions, requests, or concerns, you may contact us at:

When you visit our website, place an order, or contact us, we may collect certain information from you.

• Full name
• Email address
• Shipping address
• Billing address, where applicable
• Order details
• Payment method details
• Contact or support messages
• Delivery-related information
• Device information
• Browser type
• IP address
• Website activity, such as pages viewed and actions taken on our website

We collect only the information necessary to process orders, provide customer support, improve our services, and operate our business.

When you place an order through our website, we collect information required to confirm, process, and deliver your order.

This may include your name, email address, shipping address, selected products, payment method, and order history.

We use this information to:

• Confirm your order
• Process your purchase
• Arrange delivery
• Provide order updates
• Handle returns, exchanges, or support requests
• Maintain business and transaction records

Regal Collection may offer payment options such as:

• Cash on Delivery
• Easypaisa
• JazzCash
• Other available payment methods shown at checkout

We use payment information only to process and verify your order. Sensitive payment details are handled through the relevant payment method or payment service provider where applicable.

We do not intentionally store complete sensitive banking details unless required for payment confirmation, order processing, fraud prevention, accounting, or legal recordkeeping.

Regal Collection offers delivery across Pakistan. Standard delivery time is usually 2–3 business days, depending on the customer's location, courier service availability, public holidays, weather conditions, or any unexpected delivery delays.

To deliver your order, we may share necessary information with delivery partners or logistics service providers. This may include:

• Customer name
• Delivery address
• Contact details, where required for delivery
• Order information
• Payment collection instructions, where applicable

This information is shared only for order fulfillment, delivery, returns, or related customer service purposes.

When you contact us through email, website forms, social media, or other support channels, we may collect the information you provide. This may include your name, email address, order number, message details, product concerns, or any other information needed to respond to your request. We use this information to provide support, resolve issues, answer questions, and improve customer experience.

When you visit our website, we may automatically collect basic technical information about your device and browsing activity. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or source
• Cookies and similar tracking technologies

This information helps us understand website performance, improve user experience, detect technical issues, and protect our website from misuse.

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze traffic, and improve our services. Cookies may help us:

• Keep the website working properly
• Understand how visitors use our website
• Improve website speed and performance
• Remember basic preferences
• Support advertising or remarketing, where applicable

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

We may use your information to send updates, offers, promotions, or product-related communication where permitted. We may also use marketing tools such as website analytics, advertising pixels, or remarketing tools to understand customer behavior and improve our advertising.

This may include platforms such as Meta, Google, or other advertising and analytics services, if used on our website.

You may opt out of promotional communication by contacting us at info@regalcollection.pk. Order-related messages, delivery updates, and important service communications may still be sent where necessary.

We may use your personal information for the following purposes:

• To process and fulfill orders
• To confirm payment and delivery details
• To arrange delivery across Pakistan
• To provide estimated delivery timelines
• To provide customer support
• To communicate order updates
• To improve our website and services
• To personalize user experience
• To prevent fraud or unauthorized activity
• To maintain business records
• To comply with legal, tax, accounting, or regulatory requirements
• To send promotional communication, where applicable

We do not sell your personal information to third parties.

We may share limited personal information with trusted third parties when necessary to operate our business. This may include:

• Delivery and courier partners
• Payment service providers
• Website hosting or technical service providers
• Analytics and advertising service providers
• Customer support or order management tools
• Legal, regulatory, or government authorities where required by law

We share only the information needed for the relevant purpose.

We may keep your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. This may include keeping records for:

• Order processing
• Customer support
• Delivery tracking
• Returns or exchanges
• Fraud prevention
• Business records
• Accounting, tax, or legal requirements

When your information is no longer required, we may delete, anonymize, or securely store it as appropriate.

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be fully secure. Customers are also responsible for protecting their own account details, passwords, and payment information.

You may contact us to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information, where applicable
• Withdrawal from promotional communication
• Information about how your data is used

To make a request, contact us at info@regalcollection.pk. We may need to verify your identity before processing certain requests.

If our website allows customer account creation, we may collect and store account-related information such as your name, email address, password, order history, and saved addresses. You are responsible for keeping your login details confidential. If customer accounts are not available on the website, this section will apply only if the feature is introduced in the future.

Our website may include links to third-party websites, social media platforms, payment services, or external tools. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information with them.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. Continued use of our website after changes means you accept the updated Privacy Policy.

For questions, concerns, or requests related to this Privacy Policy, contact us at: